Frequently Asked Questions
Everything you need to know about your Crumpler gear.
What is the Crumpler 'Til Death Do Us Part' warranty?
We stand by the quality of our craftsmanship. Our bags come with a lifetime warranty against manufacturing defects to ensure your gear stays in service for the long haul.
How long does shipping take?
Standard shipping typically takes 3-5 business days within metropolitan areas. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please note that items purchased during clearance sales may be subject to different terms.
How should I clean my Crumpler bag?
We recommend spot cleaning with lukewarm water and mild soap. Avoid machine washing or tumble drying, as this can damage the weatherproof coatings and hardware.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific delivery address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay in selected regions.